API Service Disruption
Incident
Report for Authorize.net
Postmortem
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link.
Resolved
The API service disruption has been fully resolved.
Impact: Customers are now able to use API connectivity as normal.
Reported End Time: 22 September 2024 01:31 GMT
Reported End Time: 23 September 2024 15:18 GMT
Next Update: No further updates as issue is resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19127610
Impact: Customers are now able to use API connectivity as normal.
Reported End Time: 22 September 2024 01:31 GMT
Reported End Time: 23 September 2024 15:18 GMT
Next Update: No further updates as issue is resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19127610
Monitoring
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and customers are now able to use API connectivity as normal.
Reported End Time: 23 September 2024 15:18 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19127610
Impact: The issue has been mitigated and customers are now able to use API connectivity as normal.
Reported End Time: 23 September 2024 15:18 GMT
Next Update: As current status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19127610
Identified
We have identified the issue affecting the performance of some Merchants API connectivity
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with API connectivity.
Reported Start Time: 23 September 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19127610
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience issues with API connectivity.
Reported Start Time: 23 September 2024
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC19127610
Investigating
Authorize.net is aware of a service disruption. We are in the initial stages of investigation and will share more information as soon as possible. We regret any inconvenience this may cause for our customers.
This incident affected: API Connection/Endpoints (Authorize.net API).