This is an example incident

Incident Report for Arundo Status Site

Resolved

Empathize with those affected and let them know everything is operating as normal.
Posted 5 years ago. Aug 31, 2020 - 17:20 CEST

Monitoring

Let your users know once a fix is in place, and keep communication clear and precise.
Posted 5 years ago. Aug 31, 2020 - 17:10 CEST

Identified

As you continue to work through the incident, update your customers frequently.
Posted 5 years ago. Aug 31, 2020 - 17:16 CEST

Investigating

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Posted 5 years ago. Aug 31, 2020 - 17:46 CEST
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