Some customers are receiving a grey screen when trying to run payroll
Incident Report for QuickBooks
Resolved
Our teams have resolved the issue, and users should now be able to run payroll.

Thank you for your patience as we worked to resolve this issue.
Posted Oct 20, 2022 - 14:36 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2022 - 14:16 PDT
Identified
We’ve identified the source of the problem and are working to resolve the issue.
Posted Oct 20, 2022 - 14:11 PDT
Update
We are continuing to investigate the issue.
Posted Oct 20, 2022 - 13:39 PDT
Investigating
We are aware of some customers reporting a grey screen when running payroll. We are actively working to resolve this issue.
Posted Oct 20, 2022 - 13:15 PDT
This incident affected: QuickBooks Online (United States).