AWS has confirmed that the faulty hardware has been fixed, which our monitoring also confirms. For clients that have switched traffic to CA1-H2 during the period, you can now move traffic back to CA1-H1.
Incident Start Time: 2023-04-07 07:10 UTC Incident End Time: 2023-04-07 10:52 UTC
Posted Apr 07, 2023 - 12:24 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 07, 2023 - 11:06 UTC
Identified
Our engineers have identified that the issue is being caused by a hardware failure on AWS's platform.
They are currently working with AWS in order to resolve the issue as fast as possible.
Posted Apr 07, 2023 - 08:49 UTC
Investigating
We are currently experiencing performance degradation on our CA1-H1 site.
It is advised that clients connect to our redundant CA1-H2 (35.182.79.152, ca1-2.smpp.api.sinch.com, ca1-2.httpsms.api.sinch.com, ca1-2.httplookup.api.sinch.com) site for the duration of this issue.
For clients connected to ca.smpp.api.sinch.com which is redundant, no switch is needed.
Impact: MT/MO/DR intermittent delay and connectivity issues during the Incident time period.
Posted Apr 07, 2023 - 07:48 UTC
This incident affected: Messaging API - CA (SMPP, HTTP, REST) and Lookup API Endpoints (ENUM CA, HTTP CA).