After no further issue reports this issue has been resolved. Please reach out to SharpenCare if you experience any issues with outbound calling in Sharpen Q.
Posted Mar 25, 2022 - 14:39 UTC
Monitoring
The issue has been located and corrected. We continue to monitor for any outlying events occurring post-recovery. Please reach out to the SharpenCare team if you experiencing further impact to outbound dialing from Sharpen Q.
Posted Mar 25, 2022 - 11:56 UTC
Investigating
We are currently experiencing issues with dialing outbound for our IZ0 isolation zone. Agents attempting to dial out will be met with a white loading screen and no ability to clear the interaction from their Q. Agents can clear this status by logging out of the application and back into Sharpen Q. The stuck interaction will be holding in the queue for them to manually answer and clear on its own.
Investigation continues into the cause of this issue.
Posted Mar 25, 2022 - 11:13 UTC
This incident affected: Isolation Zone 0 (Outbound Voice).