Barcode issue

Incident Report for nShift - Webshipper

Resolved

All failed shipments due to barcode related issues, can now be re-shipped.

Posted May 03, 2023 - 16:40 CEST

Monitoring

All deploys regarding barcode changes are reverted and normalized again.

Failed shipments in this time period should now be attempted shipped again.

Posted May 03, 2023 - 16:23 CEST

Identified

In our afternoon deploy, there was an issue with barcode formats and this has caused some issues with generating shipments. We are currently rolling back all deploys regarding barcodes.

We expect it fixed within 30 mins.

All failed shipments will at that time need to be attempted shipped again in order to be successfully booked.

We apologize for the inconvenience.

Posted May 03, 2023 - 16:07 CEST

This incident affected: Platform Version 2 (Frontend).