Workflow Actions Delayed

Incident Report for BetterCloud

Resolved

We have monitored this issue over night and all Workflow Action traffic is processing as expected. We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.

Posted Jan 28, 2023 - 16:35 EST

Monitoring

We have identified the issue that resulted in Workflow Actions being delayed for a limited number of customers. Workflows containing the Google "Transfer All Drive Files" Action were not completing as expected, causing subsequent Actions in those Workflows to be delayed in executing. All affected Workflows have progressed past this specific Action and should be completed as expected. We are monitoring to ensure this Action is stable going forward.

We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.

Posted Jan 27, 2023 - 15:28 EST

Investigating

We are currently investigating an issue that is resulting in Workflow Actions delays for a limited number of customers. Specifically, the issue is preventing the Google “Transfer All Drive Files” Action from completing as expected, and is delaying the subsequent actions in the impacted workflows as a result. At the moment, we're working to determine root cause, and we've asked our partners at Google to look into a potential issue; however, we are working to mitigate the impact on our customers. We will provide additional updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com.

Posted Jan 27, 2023 - 13:54 EST

This incident affected: BetterCloud (Workflows).