Customers are unable to access their SugarSync accounts
Incident Report for SugarSync
Resolved
This incident has been resolved.
Posted Jul 07, 2021 - 07:45 PDT
Monitoring
Systems are now back to normal. We are continuing to monitor for any further issues.
Posted Jul 07, 2021 - 03:41 PDT
Update
We are continuing to investigate this issue.
Posted Jul 06, 2021 - 09:45 PDT
Investigating
We are investigating an issue that is affecting a small proportion of our servers. Users on these servers might not be able to login to their account or sync data until this issue is resolved. This page will be updated with more information as it becomes available.
Posted Jul 06, 2021 - 09:41 PDT
This incident affected: SugarSync website, Desktop Application, and Mobile Applications.