AWS - Asia Pacific (Singapore): INC0095146
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site:
https://community.snowflake.com/s/article/INC0095146
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Users could experience increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Incident end time: 11:37 UTC October 25, 2023
Preliminary root cause: Resource exhaustion within the infrastructure stack between Snowsight and Snowflake Database.
A root cause analysis (RCA) document will be published within seven business days.
Customer experience: Users could experience increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Incident end time: 11:37 UTC October 25, 2023
Preliminary root cause: Resource exhaustion within the infrastructure stack between Snowsight and Snowflake Database.
A root cause analysis (RCA) document will be published within seven business days.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Users could experience increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Incident end time: 11:37 UTC October 25, 2023
Preliminary root cause: Resource exhaustion within the infrastructure stack between Snowsight and Snowflake Database.
Customer experience: Users could experience increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Incident end time: 11:37 UTC October 25, 2023
Preliminary root cause: Resource exhaustion within the infrastructure stack between Snowsight and Snowflake Database.
Update
Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Update
Current status: We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Update
Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
Customer experience: Users will see increased latency when loading the Snowflake UI or when running queries via the UI.
Incident start time: 07:00 UTC October 25, 2023
This incident affected: AWS - Asia Pacific (Singapore) (Snowflake Data Warehouse (Database), Snowsight).