Medallia Experience Orchestration Status - Major Outage

Major Outage - European Production Environment

Incident Report for Medallia Experience Orchestration

Postmortem

The incident was determined to be caused by increased resource utilization in our database layer. It had caused increased latency within the MXO. The root cause has been identified and a fix has been implemented and rolled out.

Posted Jan 31, 2023 - 04:27 EST

Resolved

This issue has now been resolved as of 12.30PM CET on 22nd January 2023. Further details will be provided in a post mortem report.

Posted Jan 22, 2023 - 06:38 EST

Investigating

We are currently experiencing a Major outage in our European production environment as of 10.46AM CET on 22nd January 2023. Our engineers are investigating the issue and we will send an additional update in 60 minutes, or when more information becomes available.

Posted Jan 22, 2023 - 05:40 EST

This incident affected: MXO Europe (EU2).