The implemented fix has been operating as expected, and backups for most affected customers have completed. The remainder are in progress. We are continuing to monitor.
Posted Jan 09, 2023 - 09:00 MST
Identified
The root cause has been identified and a fix implemented. Backups in the EU region are resuming, and SLAs for all affected customers are expected to return to normal within a few hours. Our team will continue to monitor and update status here.
Posted Jan 08, 2023 - 22:17 MST
Investigating
Backups in the x360Cloud EU region are delayed or not running as scheduled for some customers. Backups may show as in progress or partial. Other aspects of the EU region are functioning normally. The US region is functioning normally. Our SRE and engineering teams are investigating the root cause. Initial investigations show that restoring full backup frequency for all customers may take between 24-48 hours. We'll update this status page with more information throughout this period.
Posted Jan 08, 2023 - 08:42 MST
This incident affected: x360Cloud (x360Cloud Management Portal (US), x360Cloud Smart Search (US), Microsoft 365 Backup (US), Microsoft 365 Restore (US), Google Workspace Backup (US), Google Workspace Restore (US), x360Cloud Management Portal (EU), x360Cloud Smart Search (EU), Microsoft 365 Backup (EU), Microsoft 365 Restore (EU), Google Workspace Backup (EU), Google Workspace Restore (EU)).