The incident has been fully mitigated and is resolved now.
Posted Jun 22, 2021 - 07:06 PDT
Update
We are continuing to monitor the affected components and updates on Google's status page, but we have not observed any current impact to our services.
Posted Jun 21, 2021 - 12:22 PDT
Monitoring
We have managed to move some computing power in another Google datacenter. The Helpdesk is fully functional. We are monitoring the situation.
Posted Jun 21, 2021 - 08:02 PDT
Investigating
There seem to be a problem with Google Cloud in a region where we have two clusters located; this may lead to slower load times, higher error rates and longer delays into getting messages. We're investigating the issue and will come back to you as fast as possible.
Posted Jun 21, 2021 - 06:34 PDT
This incident affected: Helpdesk Clusters (us-east1-635c, us-east1-2607).