Our team has started to roll out a fix for those customers facing problems using their multi-currency balances. Most customers should now be able to use the product as normal.
For those still experiencing delays, we ask for your continued patience for just a little bit longer.
Posted Nov 15, 2022 - 06:52 GMT
Update
Transfers are slowly returning to normal after our team deployed the fix.
We are aware that some customers are facing problems using their multi-currency balances, so please bear with us while we work to resolve that.
Posted Nov 15, 2022 - 02:52 GMT
Monitoring
Our team has deployed a fix for this issue and expects transfers to begin processing at faster speeds in the coming hours.
As these solutions are put in place, we will continue to share updates and will provide more information at 2AM GMT.
Posted Nov 14, 2022 - 23:00 GMT
Update
We’re still facing a technical issue that is delaying transfers. Transfers continue to be processed, but you should expect it to take a little longer than we originally estimated.
Our team is continuing to work on a solution, and we’ll share another update at 11pm GMT.
Posted Nov 14, 2022 - 18:53 GMT
Update
We expect transfers to be delayed for the next few hours. We’re still processing your transfer, but you should expect it to take a little longer than we originally estimated.
Our team has already identified the root cause and continues to work on a solution. Unless we have major updates, we will share another update here at 7:00PM GMT.
Posted Nov 14, 2022 - 14:08 GMT
Update
Our team is continuing to work on implementing a fix for this issue. We're really sorry for the inconvenience caused.
Posted Nov 14, 2022 - 07:42 GMT
Identified
Due to some internal processing delays, there's an issue impacting all customers who pay via bank transfers. As a result, it may take us a little longer than normal to confirm that we've received your money. Other payin methods, like cards, are not impacted.
Posted Nov 14, 2022 - 04:44 GMT
This incident affected: Web App (Sending Money), API (Transfers), and Android App, iOS App.