Sendgrid and Gmail outages may cause email sending issues
Incident Report for Trakstar Hire
Resolved
We have not seen any further issues with email deliverability and are considering this closed. If you face further issues please reach out at support@recruiterbox.com.
Posted Dec 16, 2020 - 08:27 PST
Monitoring
Last night Sendgrid updated that their issue has been resolved. We will monitor email sending to day to make sure there are no further issues. For any messages that failed to send, you. can resend those now.
Posted Dec 16, 2020 - 05:28 PST
Identified
Sendgrid has reverted their "all clear" citing continued issues with the latest Gmail outage. We're back to awaiting their fix!
Posted Dec 15, 2020 - 16:12 PST
Monitoring
Sengrid has deployed a fix. We are continuing to monitor how this impacts email sending.
Posted Dec 15, 2020 - 16:09 PST
Identified
Currently our email provide (Sendgrid) and Google's Gmail are having issues with sending messages. The combination of these two may cause messages to fail if your team uses Gmail, or if you are sending messages to candidates who utilize Gmail for their email provider.

When emailing candidates in this situation the messages will bounce back to Recruiterbox, and you'll receive a delivery error notification.

We are monitoring the status on both Sendgrid and Gmail for them to complete a fix on their end.
Posted Dec 15, 2020 - 15:54 PST
This incident affected: Trakstar Hire (Application).