DB backup failure issue in Singapore Shared Environment ( Production and Sandbox )

Incident Report for Mambu

Resolved

This incident has been resolved.

Posted Jan 30, 2023 - 11:54 UTC

Update

While we implement a permanent fix for this, we have put in place a known workaorund that can be applied as neccesary if any back up issues are observed. In order to do so, please raise a case through the Service Portal.

Posted Jan 18, 2023 - 21:45 UTC

Update

We are continuing to investigate this issue.

Posted Jan 18, 2023 - 08:52 UTC

Investigating

We are currently investigating this issue with utmost priority. Our team has replicated the issue on a demo tenant and we’re working to fix it and identify the root cause.

Posted Jan 18, 2023 - 08:51 UTC

This incident affected: Mambu Production (Singapore, Asia) and Mambu Sandbox (Singapore, Asia).