The issue has been resolved. Our technical teams have identified areas for improvement and implemented temporary measures to prevent future occurrences. They will monitor the environment overnight, and discussions are also ongoing to address agreed-upon action items. We apologize for any inconvenience this may have caused.
Posted Feb 07, 2024 - 15:21 PST
Identified
We have identified potential factors contributing to the strain on our services. Our technical teams are presently investigating solutions to address this issue and implement measures to avoid future incidents.
Posted Feb 07, 2024 - 14:08 PST
Investigating
Incident Description: We are currently experiencing an issue with our IT Asset Management platform in the NA region. Customers may encounter intermittent errors when trying to access the IT Asset Management UI in this region.
Priority: P2
Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.
Posted Feb 07, 2024 - 12:45 PST
This incident affected: Flexera One - IT Asset Management - North America (IT Asset Management - US Beacon Communication, IT Asset Management - US Inventory Upload, IT Asset Management - US Login Page, IT Asset Management - US Batch Processing System, IT Asset Management - US Business Reporting).