Issue with card top-ups

Incident Report for Monese Status

Resolved

We can confirm the issue has been fixed. We apologise for any inconvenience.

Posted Mar 17, 2022 - 16:31 GMT

Monitoring

We’ve implemented a fix and customers can now add new cards to their Monese app for instant top-ups. We’re monitoring the results.

Posted Mar 17, 2022 - 15:48 GMT

Identified

We’re experiencing a technical issue that’s affecting debit card top-ups. This means that you might not be able to add a new top-up card to your Monese app right now. We’re working to resolve this issue as quickly as possible and we’ll update this page as soon as we have more information.

Posted Mar 17, 2022 - 14:26 GMT

This incident affected: Card top-ups.