Email notifications aren't delivered to some users due to an issue with the third-party service

Incident Report for Ecwid

Resolved

This incident has been resolved.

Posted Dec 17, 2022 - 16:21 UTC

Update

Email notifications are starting to send more quickly and the mailing service beginning to make some progress on working through the queues. We'll keep you updated on the status.

Thank you!

Posted Dec 17, 2022 - 04:30 UTC

Update

A third-party mailing service is processing and sending emails, but with a large delay. They are still working on ways to speed up the queues. We'll let you know as soon as we have additional updates to share.

Posted Dec 16, 2022 - 23:56 UTC

Update

We are still waiting for a third-party to fix the issue with our email notifications. We'll keep you updated on the status.

Posted Dec 16, 2022 - 21:23 UTC

Monitoring

We are waiting for a third-party mailing service to fix the issue with our email notifications on their side. We'll keep you updated on the status.

Posted Dec 16, 2022 - 20:50 UTC

Investigating

We are experiencing an issue that relates to the notification emails from our platform for some stores. As a result, some store owners and customers do not receive email notifications. For example, emails aren't received by some customers who try to log into their customer accounts through the Sign-in by link feature.

This happens due to an issue on a third-party mailing server provider's side.

Note: the issue doesn’t anyhow affect the stores data (orders, products, customers, etc.) and storefront - all your data is safe and your customers are able to place orders as usual. The issue only affects the email notifications.

We are sorry for this issue to occur.

Posted Dec 16, 2022 - 19:49 UTC

This incident affected: Third-party services.

Ecwid status