The issue affecting boxed emails has been resolved and we've processed all emails that were affected. We appreciate your patience as we resolved this issue and apologize again for the inconvenience.
Posted Nov 04, 2020 - 21:07 UTC
Update
We're continuing to monitor the issue. Emails should be processed by 1PM PST, which may be subject to change slightly. We'll continue to keep you updated until the issue is resolved. We sincerely apologize for the inconvenience and appreciate your patience.
Posted Nov 04, 2020 - 20:05 UTC
Update
We're continuing to monitor the fix as we recover boxed emails. We appreciate your patience as we work to resolve the issue.
Posted Nov 04, 2020 - 18:42 UTC
Monitoring
We've found the root cause of the issue and have deployed a fix. We're processing emails that were sent and received since 1:30 PM PST yesterday so they will appear in the appropriate boxes. We will update when we have an ETA on being fully caught up.
Posted Nov 04, 2020 - 17:44 UTC
Investigating
We're currently investigating an issue preventing emails from being added and appearing in boxes. We're working to identify the issue and release a fix. We take this very seriously as we know it affects your work. We appreciate your patience and we'll post an update within 30 minutes.
Posted Nov 04, 2020 - 17:11 UTC
This incident affected: Streak API, Streak for Gmail (desktop), Streak for Android, and Streak for iOS.