Our verification decisions service is experiencing issues
Incident Report for Veriff
Resolved
All good! Everything is operational again, and we thank you for your patience.
Posted May 20, 2021 - 19:03 EEST
Monitoring
We're happy to share that our team deployed a fix. But to be safe, we are still keeping a close eye on everything.
Posted May 20, 2021 - 18:54 EEST
Identified
The issue is only in the EU. Services in the US were not affected.
We identified the cause of the issue and are already working on a solution.
As soon as we have more details, we will let you know.
Posted May 20, 2021 - 18:52 EEST
Investigating
We are experiencing some issues with our verification decisions service.
Our team is already investigating and will update you as soon as possible.

We apologize for any inconvenience!
Posted May 20, 2021 - 18:12 EEST
This incident affected: Enterprise Europe (Webhooks, Verification Decisions) and Enterprise USA (Webhooks, Verification Decisions).