Degraded Service - Outbound Calls | UI | Skylight Login
Incident Report for CxEngage
Resolved
This incident has been resolved.
Posted Dec 15, 2020 - 21:37 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 15, 2020 - 21:07 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 15, 2020 - 20:37 UTC
Update
We are continuing to investigate this issue.
Posted Dec 15, 2020 - 20:28 UTC
Investigating
We are currently investigating issues in the North America region with CxEngage not delivering calls to available agents. We will post an update as soon as more information becomes available.
Posted Dec 15, 2020 - 20:27 UTC
This incident affected: CxEngage - North America Region (Voice Services, API Services).
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