High error rate on API endpoints

Incident Report for Iterable

Resolved

As of 1 pm PST our engineers have identified the cause of the API errors and we are no longer seeing a high error rate across all endpoints. If you have any questions please contact your account manager or email support@iterable.com

Posted Oct 13, 2021 - 13:03 PDT

Update

As of 12:30 pm PST we are seeing a decrease in API errors. Engineering continues to investigate the cause of the API errors. Next update at 2 pm PST.

Posted Oct 13, 2021 - 12:32 PDT

Update

We are continuing to see API errors across multiple endpoints. Our engineering team is investigating the cause of the API errors. Next update at 12:30 pm PST.

Posted Oct 13, 2021 - 11:29 PDT

Investigating

As of 10:10 PST, our engineering team was alerted to a high error rate on our API endpoints. Our engineering team is currently investigating the cause of the errors. The next update at 11:30 am PST.

Posted Oct 13, 2021 - 10:43 PDT

This incident affected: Global API.