Some Device-Terminated SMS Being Delayed
Incident Report for Hologram
Resolved
This incident has been resolved.
Posted Oct 22, 2021 - 18:34 UTC
Monitoring
A fix has been deployed and delayed items in the queue are being processed. We will continue to monitor the situation to confirm all SIM operations are completed properly
Posted Oct 21, 2021 - 20:17 UTC
Identified
We have identified an issue with our hosting provider and are working on a resolution. SMS and other SIM operations will be delayed while a fix is being tested and deployed.
Posted Oct 21, 2021 - 18:57 UTC
Investigating
We are experiencing an issue causing some SMS messages to SIM cards to be delayed. Engineers are investigating and we hope to have an update soon.
Posted Oct 21, 2021 - 16:35 UTC
This incident affected: Cellular Networking (SMS over cellular - Device Terminated) and SIM Management (SIM Card Administrative Operations).
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