High API Load

Incident Report for Files.com

Resolved

All services have been restored and are operating normally. As of 7:30 AM PDT, a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

Posted Sep 29, 2022 - 07:43 PDT

Investigating

We are actively investigating issues with high API load, which may result in slower than normal operations, whether via the API or other channels. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Posted Sep 29, 2022 - 07:28 PDT

This incident affected: Core Services / API.