Delivery Issues Oi Brazil
Incident Report for Sinch
Resolved
Dear Clients,

We are writing to inform you that this incident has been resolved.

Incident Start Time: 2020-12-02 20:19 UTC
Incident resolution Time: 2020-12-02 23:56 UTC
Incident End Time: 2020-12-03 03:00 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Dec 03, 2020 - 07:16 UTC
Monitoring
Dear Clients,

We are writing to inform you that delivery to Oi, Brazil has normalized since 2020-12-02 23:56 UTC
We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.

We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Dec 03, 2020 - 01:04 UTC
Investigating
Dear Client,

We are writing to inform you that we are currently observing delivery degradation towards Oi Brazil.

The matter is currently being investigated with the operator.

Start Time: 2020-12-02 20:19 UTC
Stop Time: TBD

Impact: Clients may experience failed or delayed traffic to Oi Brazil

We appreciate your patience while this is being investigated.
If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 02, 2020 - 21:29 UTC
This incident affected: Verification (SMS Verification) and Connectivity by region (SMS - Latin America).