Earlier today (8/12) we identified that webhook requests were not being sent to 3rd party integrations. This prevented 3rd party services like Klaviyo, Postscript and Attentive from receiving Malomo events that would subsequently trigger notifications to customers. We determined the issue was related to a bug that would incorrectly disable webhooks in our system and cause the described behavior. We have implemented a fix for the issue which is now in production. All functionality has been restored and our systems are now operating normally.
Posted Aug 12, 2022 - 13:31 EDT
Update
Functionality has been restored and events are now being sent to all integration applications. We are still working on implementing a permanent fix for this issue.
Posted Aug 12, 2022 - 12:35 EDT
Identified
We've identified an issue causing the Malomo platform to not send events to our integration applications. We are in the process of implementing a fix.
Posted Aug 12, 2022 - 12:22 EDT
Investigating
We are currently investigating an issue with our Klaviyo, Postscript and Attentive integrations. We will provide updates as we learn more.
Posted Aug 12, 2022 - 11:59 EDT
This incident affected: Malomo - Integrations (Klaviyo, Attentive, Postscript).