[Marketing] Unable to re-authenticate the Facebook and Instagram accounts

Incident Report for Khoros

Resolved

This incident stands resolved.

Posted 4 months ago. Nov 06, 2024 - 07:47 CST

Monitoring

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates accordingly.

Posted 4 months ago. Nov 06, 2024 - 03:34 CST

Identified

We identified the issue and are collaborating with the Meta team to resolve it.
We will provide an update as we get information from the Meta team.

Posted 4 months ago. Nov 06, 2024 - 00:54 CST

Update

We are continuing to investigate this issue.

Posted 4 months ago. Nov 06, 2024 - 00:40 CST

Investigating

We are experiencing an issue with the Marketing platform, which affects all the customers. As a result, agents may notice re-authentication issues with Facebook and Instagram handles.

We are actively investigating the issue and will keep you updated on the progress.

Posted 4 months ago. Nov 06, 2024 - 00:38 CST

This incident affected: Khoros Marketing (Organic Publishing, Account Administration, Analytics, Paid Publishing, Agent Inbox).