Slow load of add-ins and Onscreen products.

Incident Report for The AskCody Platform

Resolved

All performance has been normal since the fix was deployed.
The issue has been resolved.

Posted Nov 28, 2022 - 13:41 CET

Update

We are continuing to monitor for any further issues.

Posted Nov 28, 2022 - 09:57 CET

Monitoring

We registered higher loads times of the AskCody add-ins, check-in Kiosk, and some displays around 7:20 am UTC.
Slowness and occasional timeouts increased but were resolved around 8:20 am (UTC) after a fix was deployed.
We are currently monitoring, but all performance is currently back to normal.

Posted Nov 28, 2022 - 09:57 CET

This incident affected: Visitor Management (Europe) (Outlook Add-in, Visitor Management Portal, Check-in kiosk), Meeting Services (Europe) (Outlook Add-in, Meeting Services Portal), and Room Booking (Europe) (Outlook Add-in, Room Displays).