Inbound call failure & Inbound SMS/MMS failure towards the US phone numbers in Grand Rapids, MI
Incident Report for Plivo
Resolved
This incident has been resolved.
Posted Feb 17, 2021 - 14:47 UTC
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Posted Feb 17, 2021 - 08:33 UTC
Investigating
Our carrier partner is observing minor inbound voice call failures, inbound SMS/MMS failures towards the US phone numbers in Grand Rapids, MI. A small percentage of phone numbers may experience call and SMS/MMS failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#9614
Posted Feb 16, 2021 - 20:20 UTC
This incident affected: Carrier Partners: Messaging API (Longcode SMS, USA & Canada, MMS, USA & Canada) and Carrier Partners: Voice API (Voice, North America).