JFrog Cloud Platform potential impact from AWS incident

Incident Report for JFrog Cloud

Resolved

This incident has been resolved.

Posted Dec 08, 2021 - 02:59 UTC

Monitoring

Fix has been implemented by the cloud provider. Our error rate has been reduced, and all failed servers are fixed. New Cloud registrations are succeeding. We are monitoring the environment now.

Posted Dec 08, 2021 - 01:40 UTC

Update

We are not seeing any impact on our existing customer instances. New Cloud registrations are failing due to multiple API issues from the AWS side. We are working with AWS, monitoring closely and working to resolve pending issues.

Posted Dec 07, 2021 - 19:44 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 07, 2021 - 17:32 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 07, 2021 - 17:20 UTC

Identified

Current impact: We see new customer registrations fail.

Posted Dec 07, 2021 - 17:19 UTC

Investigating

We are investigating a potential impact from the AWS incident (reported here https://status.aws.amazon.com) for JFrog Cloud Platform customers. As of now, we do not see any impact to our customers.

Posted Dec 07, 2021 - 17:04 UTC

This incident affected: US - East1 (N. Virginia) - AWS (Artifactory).