Customers that use the VDI client may experience meeting issues

Incident Report for Zoom

Resolved

We have resolved the issue causing a black screen while sharing video or screen.

Posted Jan 25, 2021 - 14:14 PST

Monitoring

We have fixed the issue causing a black screen while sharing video or screen. We continue to monitor service performance.

Posted Jan 25, 2021 - 13:57 PST

Update

We are continually investigating this issue causing a black screen while sharing video or screen.

We will post updates as they are available.

Posted Jan 25, 2021 - 10:37 PST

Investigating

We have reports from a subset of users that are reporting issues with the VDI client. This may result in a black screen while sharing video or screen.

Posted Jan 25, 2021 - 09:48 PST

This incident affected: Zoom Meetings (Zoom Meetings, Zoom Webinars).