TechnologyOne Status - Performance Degradation

Performance Degradation - ANZ Region / All Releases

Incident Report for TechnologyOne

Postmortem

TechnologyOne SaaS service experienced a service disruption in the ANZ non-government region. The incident affected CiA/Ci applications whereby customers experienced several 500 errors and general performance degradation.

The outage was due to very high latency between the CiA/Ci application and the database layer. The operational team was alerted to this latency and were able to identify and implement a remediation strategy quickly.

The incident started at 4:56PM (AEST) and was resolved by 5:35PM (AEST).

The operational team is working with the external and internal service owners to better understand the root cause of this incident and to implement its recommendations.

SaaS Experience Team

Posted Jan 13, 2022 - 11:30 AEST

Resolved

This incident has been resolved.

Posted Jan 12, 2022 - 18:22 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 12, 2022 - 17:37 AEST

Identified

We have identified a selection of customer environments experiencing performance degradation within server folder access. Services are still operational however may be slower than normal.

Our engineers are currently investigating the root cause.

Posted Jan 12, 2022 - 16:59 AEST

This incident affected: Software as a Service - Australia & New Zealand (User Experience).