IR27137 - EMEA - Contactpad not loading and platform not reachable

Incident Report for Vonage Contact Centre (VCC)

Resolved

This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Posted 8 days ago. May 13, 2025 - 13:58 BST

Monitoring

Service is now recovered and we are monitoring. If you are still experiencing issues, please contact Support.

Posted 12 days ago. May 09, 2025 - 10:14 BST

Investigating

We are currently aware of an ongoing issue affecting the EMEA node for the Contactpad and VCC admin portal failing to load. Our Incident Management team is investigating the issue with priority.

Posted 12 days ago. May 09, 2025 - 09:57 BST

This incident affected: EMEA - London (ContactPad, VCC Platform Supervisor & Admin) and EMEA - Frankfurt (ContactPad, VCC Platform Supervisor & Admin).