After monitoring for 90 minutes, with no re-occurrence, we're now considering the issue resolved.
Posted Dec 04, 2020 - 20:59 CET
Monitoring
We've rolled out a patch to mitigate the issue and are monitoring.
Posted Dec 04, 2020 - 19:28 CET
Identified
We’ve identified what’s causing the last status to intermittently contain the wrong status. We’re working to mitigate the issue.
Posted Dec 04, 2020 - 18:42 CET
Investigating
We are experiencing intermittent issues with webhooks for our Voice Calling API from our European PoP since 07:00 UTC.
The last webhook being fired for a leg potentially contains the wrong status information. All intermediate webhooks (fired when transitioning through leg states e.g. from "ringing" to "ongoing" and to "hangup") are correct. Only the last leg event containing the update of final cost could potentially have a wrong state and wrong duration.
Placing and handling of calls is not affected.
Posted Dec 04, 2020 - 18:33 CET
This incident affected: Connectivity Platform (Voice - API).