We are closing this incident as we are not observing any customer impact.
Posted Mar 23, 2023 - 10:26 GMT
Update
A subset of customers might receive 53113 - “Room exists” error when creating video rooms via API, if rooms with the same name were previously created. As a workaround, customers can create rooms with different names. Twilio engineers implemented temporary measures to make this issue less frequent until a permanent solution is created. We will provide another update within 72 hours or as soon as more information becomes available.
Posted Mar 21, 2023 - 08:15 GMT
Update
Twilio Engineers are still working to implement a permanent fix for this issue. We will provide another update in the next 24 hours or as soon as more information is available.
Posted Mar 20, 2023 - 11:55 GMT
Investigating
Some Twilio customers might receive a 53113 - “Room exists” error when creating video rooms via API if rooms with the same name were previously created. As a workaround, customers can create rooms with different names. Twilio engineers implemented temporary measurements to make this issue less frequent until a permanent solution is implemented. We will provide another update in 24 hours or as soon as more information becomes available.
Posted Mar 19, 2023 - 16:39 GMT
This incident affected: Twilio (Twilio Peer-to-Peer Rooms, Twilio Group Rooms).