Issue with Agent Invite and password reset links
Incident Report for Helpshift
Resolved
This incident has been resolved.
Posted Jul 25, 2022 - 12:44 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 25, 2022 - 12:39 UTC
Investigating
Agent Invite, password reset links and Console Experience URLs (“hlp.bz”) are not resolving to corresponding pages due to an issue with the URL certificate. We are working on fixing this.
Posted Jul 25, 2022 - 11:54 UTC
This incident affected: Management Portal and Web Support Page.