We haven't received any user complaints today following the resolution, here, but please let us know if delivery issues recur. To follow along, we will be spending some time seeking out ways to manage and improve the Cloud Help Desk's email service reputation.
Posted Feb 09, 2023 - 16:10 CST
Monitoring
The IP addresses have been delisted - we expect outbound notifications will arrive without issue.
If that's not the case, or if you have related questions, feel free to reach out: support@spiceworks.com
Posted Feb 08, 2023 - 17:32 CST
Identified
We're receiving reports that folks using Mimecast (and possibly other email protection services) may be seeing blocked mail from Spiceworks due to a blacklisted IP address. While we work to resolve that issue, you can ensure mail delivery in the meantime by whitelisting our main IP addresses: 167.89.74.79 167.89.75.142 167.89.82.157