Domain verification is failing
Incident
Report for Atlassian Access
Resolved
The fix has been deployed and the issue has been resolved.
Update
Team has correctly identified the underlying issue with an external DNS provider's API and added a test to verify this specific behavior doesn't regress in the future. The fix is being prepared and will be deployed out when ready. Once the rollout of the deployment is completed the team will begin an async process to force a re-verification on all claimed domains.
Identified
Our domain verification system is seeing inconsistent DNS TXT record responses. This inconsistency is leading to domain claim verification and re-verification of already claimed domains to fail with a "missing token" status.
There is no detected product access impact due to this incident at this time and we have temporarily paused our re-verification access revocation system until the root cause is identified and resolved. Will provide more details when available.
There is no detected product access impact due to this incident at this time and we have temporarily paused our re-verification access revocation system until the root cause is identified and resolved. Will provide more details when available.
Investigating
We are investigating an issue with Domain Verification that is impacting all Atlassian Access customers. We will provide more details within the next hour.
This incident affected: Domain Claims.