Problems with OCR of documents and posting

Incident Report for Basecone

Resolved

The issue has been found and resolved, it may take a couple of minutes before documents appear in the postingscreen before returning to normal operating speed.
Posted 7 months ago. Nov 11, 2024 - 12:09 CET

Update

We are continuing to investigate this issue.
Posted 7 months ago. Nov 11, 2024 - 12:04 CET

Update

We are continuing to investigate this issue.
Posted 7 months ago. Nov 11, 2024 - 11:49 CET

Investigating

We are investigating the issue of documents not being read by the OCR document scanner and the posting of documents to accounting systems in some cases.
Posted 7 months ago. Nov 11, 2024 - 11:21 CET
This incident affected: Document Processing Service and WebPortal.