Delays in Analytics

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Sep 02, 2021 - 17:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 02, 2021 - 16:51 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 02, 2021 - 15:46 UTC

Update

We are continuing to investigate this issue.

Posted Sep 02, 2021 - 15:38 UTC

Investigating

We are currently investigating an issue with the Dashboard and Analytics API. This began at around 7pm EST last night. Users will experience delays in all analytics data being delivered to Dashboard. We have scaled up considerably to speed up the time to resolution. No other system is affected. We will provide an update shortly.

Posted Sep 02, 2021 - 15:28 UTC

This incident affected: JW Platform Delivery API and JW Player Dashboard.