Connectivity issues
Incident Report for RealVNC
Resolved
The issue has been resolved
Posted Nov 16, 2020 - 15:28 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 16, 2020 - 10:21 UTC
Identified
The issue has been identified and a fix is being worked on.
Posted Nov 16, 2020 - 09:53 UTC
Update
We are continuing to investigate this issue. While we investigate, if you are affected please try restarting VNC Viewer as this may resolve this issue.
Posted Nov 16, 2020 - 09:01 UTC
Update
We are continuing to investigate this issue.
Posted Nov 16, 2020 - 08:44 UTC
Investigating
We are aware a small number of customers are experiencing issues connecting via the VNC Connect cloud services. We are investigating this issue.
Posted Nov 16, 2020 - 08:32 UTC
This incident affected: RealVNC Connect (Connectivity Service, Address Book Synchronization).