Reports of stuck uploads

Incident Report for JW Player

Resolved

This incident has been resolved.

Posted Sep 14, 2021 - 21:49 UTC

Monitoring

We have identified the issue and see a recovery in performance. We will continue to monitor processing for newly uploaded content.

Posted Sep 14, 2021 - 21:19 UTC

Update

We are continuing to investigate an issue that is causing recently uploaded content to take longer than expected to become available. Some users will notice that video uploads in the JW Dashboard will be stuck at the upload screen.

Posted Sep 14, 2021 - 21:15 UTC

Investigating

We are currently investigating reports of uploads not being made available as expected.

Posted Sep 14, 2021 - 20:43 UTC

This incident affected: New Video Upload.