Analytics degraded
Incident Report for Yext
Postmortem

Summary

On June 30 at 2pm ET, Snowflake experienced an incident which resulted in an inability to establish new connections to our primary Analytics data warehouse. Existing connections were unaffected, and we first were alerted at 2:12pm ET by failures in a data loading process. At 2:20pm ET, we saw an increase in errors in our Customer Portal. We immediately transitioned serving workloads to a replica warehouse at 2:24pm ET, restoring data availability. However, loading of new data was paused until connectivity was restored at 4pm ET. Real-time analytics like Answers were delayed during that time.

Posted Jul 06, 2021 - 20:11 EDT

Resolved
This incident has been resolved.
Posted Jun 30, 2021 - 19:58 EDT
Monitoring
Snowflake's incident has been resolved. We have resumed all data-loading activities, and they have already caught up. There are no remaining degradations in the Analytics system. We will continue to monitor its performance.
Posted Jun 30, 2021 - 16:35 EDT
Identified
Our primary analytics processing system is unavailable due to an incident at Snowflake (https://status.snowflake.com/), and we have transitioned to our backup system. During this time, insights and reports may take longer to load, and ingestion of new data is temporarily paused. We are working to restore full capacity.
Posted Jun 30, 2021 - 14:37 EDT
This incident affected: Content (Management API) and Customer Portal Login.