On June 30 at 2pm ET, Snowflake experienced an incident which resulted in an inability to establish new connections to our primary Analytics data warehouse. Existing connections were unaffected, and we first were alerted at 2:12pm ET by failures in a data loading process. At 2:20pm ET, we saw an increase in errors in our Customer Portal. We immediately transitioned serving workloads to a replica warehouse at 2:24pm ET, restoring data availability. However, loading of new data was paused until connectivity was restored at 4pm ET. Real-time analytics like Answers were delayed during that time.