Elevated error rate affecting Applicant form component in EU region
Incident Report for Onfido
Resolved
This issue is now resolved:

Elevated error rates impacting Applicant form, affecting all clients using it in the EU region.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
Posted Jan 24, 2022 - 18:33 UTC
Monitoring
We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
Posted Jan 24, 2022 - 18:28 UTC
Investigating
We're currently experiencing elevated error rates impacting Applicant form, affecting all clients using it in the EU region.

We will provide an update at 18:30 UTC
Posted Jan 24, 2022 - 17:56 UTC
This incident affected: Europe (onfido.com) (Applicant Form).