Playback
Incident Report for Kaltura
Resolved
Monitoring has been completed and normal performance has been observed since the earlier resolution at 20:50 UTC.
Posted Dec 09, 2020 - 23:06 UTC
Monitoring
Current Status: Issue has been resolved and normal performance has been restored.

What to Expect Next: We will continue to monitor.
Posted Dec 09, 2020 - 20:50 UTC
Identified
What is the Impact: playback on media in KMS/KAF may be slow or intermittently unavailable. Users may see slow playback or errors.

Current Status: During Monitoring, we are seeing additional issues that are affecting Playback. We are working to resolve.

What to Expect Next: The next update will be posted within 30 minutes.
Posted Dec 09, 2020 - 20:11 UTC
Monitoring
What Was the Impact: Playback on media in KMS/KAF was slow and/or intermittently errors.

Current Status: Issue has been resolved. As of 7:55 p.m. UTC, normal performance has been restored.

What to Expect Next: We will continue to monitor.
Posted Dec 09, 2020 - 19:59 UTC
Update
Resolution steps have been taken and performance has been improved. Users may see improved performance. We are continuing to work toward full resolution.
Posted Dec 09, 2020 - 19:52 UTC
Identified
What is the Impact: playback on media in KMS/KAF is slow and intermittently unavailable. Users may see slow playback or errors.

Current Status: We are currently investigating an issue affecting playback. Root cause has been identified and we are working to resolve.

What to Expect Next: The next update will be posted within 30 minutes.
Posted Dec 09, 2020 - 19:36 UTC
This incident affected: Playback.