Our FTP partner as resolved the issues on their end that could have caused FTP Imports pulling from the Salsify FTP and Channel publishes to the Salsify FTP to fail. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Sep 01, 2021 - 09:18 EDT
Update
Our FTP partner is still experiencing an increase in connection failures. This increase began at 12:09pm EST and slowed around 1:05pm EST, but reports are still occurring intermittently. Our FTP partner is actively investigating the issue. This could cause FTP Imports pulling from the Salsify FTP and Channel publishes to the Salsify FTP to fail. Upon failure, Channel deliveries will retry twice, then wait until the next scheduled publish; imports will wait until the next scheduled Import run or can be retried manually. Additionally, we are seeing failures of custom-built integrations when those integrations rely on the Salsify FTP. Integration failures can be reviewed at https://labs.salsify.com/.
Posted Aug 31, 2021 - 16:03 EDT
Identified
Our FTP partner is currently experiencing an increase in connection failures. This increase began at 12:09pm EST and slowed around 1:05pm EST, but reports are still occurring. Our FTP partner is actively investigating the issue. This could cause FTP Imports pulling from the Salsify FTP and Channel publishes to the Salsify FTP to fail. Upon failure, Channel deliveries will retry twice, then wait until the next scheduled publish; imports will wait until the next scheduled Import run or can be re-ran manually.
Posted Aug 31, 2021 - 15:03 EDT
This incident affected: Salsify Application (Imports and Indexing) and Syndication (Syndication).