Postmortem
TIME: 2022-05-04 15:03 - 20:00
RCA Available Upon Request
Posted 3 years ago. Jul 27, 2022 - 21:00 UTC
Resolved
This incident has been resolved.
Posted 3 years ago. May 04, 2022 - 23:13 UTC
Update
We are continuing to monitor for any further issues. Devices will be connecting to the SGN Cloud.
Posted 3 years ago. May 04, 2022 - 21:57 UTC
Monitoring
A fix has been implemented and we are continuing to monitor the situation. Devices will begin connecting to the SGN Cloud.
Posted 3 years ago. May 04, 2022 - 20:23 UTC
Update
The team is working to rectify this issue as quickly as possible. Issues are isolated to the SGN Cloud and Management portal. SIEM logging, EDR/NGAV are not impacted.
Posted 3 years ago. May 04, 2022 - 19:28 UTC
Investigating
The team has identified the issue and are working towards resolution. SIEM logging and EDR/NGAV still active.
Posted 3 years ago. May 04, 2022 - 18:14 UTC
Update
A fix has been implemented, and devices will be reconnecting to the SGN Cloud. SIEM logging and EDR/NGAV still active.
Posted 3 years ago. May 04, 2022 - 17:42 UTC
Update
We are continuing to work on a fix for this issue.
Posted 3 years ago. May 04, 2022 - 17:09 UTC
Update
The team has identified the issue and are working towards resolution. SIEM logging and EDR/NGAV still active.
Posted 3 years ago. May 04, 2022 - 16:31 UTC
Update
The team has identified the issue and are working towards resolution. SIEM logging and Endpoint protections are still active.
Posted 3 years ago. May 04, 2022 - 16:29 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted 3 years ago. May 04, 2022 - 15:28 UTC
Update
We are continuing to investigate this issue.
Posted 3 years ago. May 04, 2022 - 15:15 UTC
Update
We are continuing to investigate this issue.
Posted 3 years ago. May 04, 2022 - 15:14 UTC
Investigating
We are currently investigating this issue.
Posted 3 years ago. May 04, 2022 - 15:08 UTC
This incident affected: Secure Global Network (SASE) (Secure Global Network, Amsterdam, NLD, Ashburn, VA (Washington DC) USA, Atlanta, GA USA, Bogota, COL, Bucharest, RO, Chicago, IL USA, Dallas, TX USA, Denver, CO USA, Frankfurt, Germany, Hong Kong, London, GBR, Los Angeles, CA USA, Madrid, ESP, Miami, FL USA, Milan, ITA, Mumbai, IND, New York, NY USA, Paris, FRA, Piscataway, NJ USA, San Jose, CA USA, São Paulo, BRA, Seattle, WA USA, Singapore, SIN, Stockholm, Sweden, Sydney, AUS, Tokyo, JPN, Toronto, ON CAN) and Todyl.com & Management Portal.