Increased Timeouts on Management Portal & Delayed Connections to SGN

Incident Report for Todyl

Postmortem

TIME: 2022-05-04 15:03 - 20:00

RCA Available Upon Request

Posted 3 years ago. Jul 27, 2022 - 21:00 UTC

Resolved

This incident has been resolved.
Posted 3 years ago. May 04, 2022 - 23:13 UTC

Update

We are continuing to monitor for any further issues. Devices will be connecting to the SGN Cloud.
Posted 3 years ago. May 04, 2022 - 21:57 UTC

Monitoring

A fix has been implemented and we are continuing to monitor the situation. Devices will begin connecting to the SGN Cloud.
Posted 3 years ago. May 04, 2022 - 20:23 UTC

Update

The team is working to rectify this issue as quickly as possible. Issues are isolated to the SGN Cloud and Management portal. SIEM logging, EDR/NGAV are not impacted.
Posted 3 years ago. May 04, 2022 - 19:28 UTC

Investigating

The team has identified the issue and are working towards resolution. SIEM logging and EDR/NGAV still active.
Posted 3 years ago. May 04, 2022 - 18:14 UTC

Update

A fix has been implemented, and devices will be reconnecting to the SGN Cloud. SIEM logging and EDR/NGAV still active.
Posted 3 years ago. May 04, 2022 - 17:42 UTC

Update

We are continuing to work on a fix for this issue.
Posted 3 years ago. May 04, 2022 - 17:09 UTC

Update

The team has identified the issue and are working towards resolution. SIEM logging and EDR/NGAV still active.
Posted 3 years ago. May 04, 2022 - 16:31 UTC

Update

The team has identified the issue and are working towards resolution. SIEM logging and Endpoint protections are still active.
Posted 3 years ago. May 04, 2022 - 16:29 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted 3 years ago. May 04, 2022 - 15:28 UTC

Update

We are continuing to investigate this issue.
Posted 3 years ago. May 04, 2022 - 15:15 UTC

Update

We are continuing to investigate this issue.
Posted 3 years ago. May 04, 2022 - 15:14 UTC

Investigating

We are currently investigating this issue.
Posted 3 years ago. May 04, 2022 - 15:08 UTC
This incident affected: Secure Global Network (SASE) (Secure Global Network, Amsterdam, NLD, Ashburn, VA (Washington DC) USA, Atlanta, GA USA, Bogota, COL, Bucharest, RO, Chicago, IL USA, Dallas, TX USA, Denver, CO USA, Frankfurt, Germany, Hong Kong, London, GBR, Los Angeles, CA USA, Madrid, ESP, Miami, FL USA, Milan, ITA, Mumbai, IND, New York, NY USA, Paris, FRA, Piscataway, NJ USA, San Jose, CA USA, São Paulo, BRA, Seattle, WA USA, Singapore, SIN, Stockholm, Sweden, Sydney, AUS, Tokyo, JPN, Toronto, ON CAN) and Todyl.com & Management Portal.