Signatures delay

Incident Report for Yousign

Resolved

This incident is resolved.

Thank you for your understanding.

In case of any problems you can contact our support team: support@yousign.com

Posted Dec 10, 2020 - 19:34 CET

Monitoring

A fix has been implemented, the signature queue is fully processed.
We continue to monitor the solution.

Posted Dec 10, 2020 - 18:29 CET

Update

We are still working on a fix regarding this issue.
We will keep you informed of further evolutions in the situation.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Posted Dec 10, 2020 - 17:33 CET

Identified

Some clients may experience a delay in signing documents. Our engineers are working to resolve this as fast as possible.

We will update you again shortly here.

If you have urgent questions, please contact our support team by sending an email to support@yousign.com.

Posted Dec 10, 2020 - 14:40 CET

This incident affected: Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com).