This incident has been resolved. Due to a code rollback, an index build was triggered, leading to CPU and IO pressure on our database. This index has completed building and all services have returned to normal latencies.
Posted 4 years ago. Oct 06, 2021 - 02:34 EDT
Identified
We have identified the issue and are implementing a fix.
Posted 4 years ago. Oct 05, 2021 - 21:20 EDT
Update
We are continuing to investigate this issue.
Posted 4 years ago. Oct 05, 2021 - 21:09 EDT
Update
We are continuing to investigate this issue.
Posted 4 years ago. Oct 05, 2021 - 20:45 EDT
Update
We are continuing to investigate this issue.
Posted 4 years ago. Oct 05, 2021 - 20:36 EDT
Investigating
We are investigating elevated API errors and latencies.
Posted 4 years ago. Oct 05, 2021 - 20:33 EDT
This incident affected: APIs (Track API, Search APIs, Geocoding APIs, Routing APIs) and Dashboard, Webhooks, Data Import, Data Export.