We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5492.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Apr 04, 2023 - 16:23 EDT
Monitoring
We have implemented a fix for the issue, and expect that all services are functioning as expected.
We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5492.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Apr 04, 2023 - 14:07 EDT
Investigating
We are detecting some degraded performance on our Fuze Discover platform.
This may impact admin services. Expected symptoms will include not being able to report against large data sets such as data over long periods of time or heavy utilization.
Fuze View (data.fuze.com) is not impacted by this issue.
We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Apr 03, 2023 - 11:00 EDT
This incident affected: Admin Services - Global (Fuze Data, Reporting, and/or Discover Services).